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Shipping Information

 

 

 USA / DOMESTIC SHIPPING INFO & FAQs


 

Track your package!

 

How much do you charge to pack and box my amp? – Amp heads are $25.00 & double-box according to all carrier's guidelines. Preamps are $20.00. Pricing for combo amps is dependent on size, weight and availability of properly rated boxes.


Note: In accordance with FedEx guidelines all amps are double-boxed and packed like a tank! Inner boxes consist of; two (2) 12" to 14" corrugated boxes, the amp is surrounded by 2-3 inches of heavy duty 1/2" bubble wrap in a bed of heavy duty peanuts if needed. Outer boxes consist of; two (2) 16" to 18" 275lb test, double wall boxes with heavy duty peanuts surrounding the inner box.. All boxes are sealed with heavy duty 3.5 mil packing tape with a tinsel strength of 40lbs per inch (highest quality) to ensure safe arrival. Proper safety/handling stickers are applied to packages as necessary. Prices may very slightly depending on size/weight, etc.


What is your shipping address? – Our shipping address is; Voodoo Amplification Inc.
12 Verizon Lane, Lansing, NY 14882, Tel 607-256-0465.


How much does it cost to ship my amp to you? - Pricing varies based on the following;
1.) If package is being delivered to a business or residence 
2.) Final weight of package
3.) Dimensions of the package 
4.) Distance package is traveling
5.) Insured value of package


What do I need to do before I pack and ship my amp?  You will need to include the proper form(s) with your amp. The Mod-Form, Upgrade-Form and/or Repair-Form.  For more information please visit the following page for the service you wish to use; Mod Process & FAQs Upgrade Process & FAQs page or the Repair & Service page.


How much should I insure my amp for?  It is recommended to insure each item for the full replacement value.


How much does insurance cost?  The 1st $100.00 worth of insurance is free of charge. After the first $100.00 it is $0.70 USD for each $100.00 (or portion of $100.00) of the total value declared, with a minimum charge of $2.10 USD.


 

Insured Value USD Your Cost        
$100.00 $0.00
$200.00 $2.10
$300.00 $2.10
$400.00 $2.80
$500.00 $3.50
$1500.00 $10.50
$2500.00 $17.50

 

 

 

 

 

  


 




For return shipments from Voodoo Amps to you - all packages will be insured for full replacement value plus the cost of any/all work performed by Voodoo Amps.


Can I pack & ship my amp myself? – You can pack and ship your amp yourself and we recommend that you educate yourself on the proper guidelines for preparing and packing amps. 


Important  FedEx will only honor damage claims for items that meet the FedEx packing guidelines. IE: If your amp is not packed properly FedEx will deny the claim. Please read the FedEx Resources provided below.


 

800-GO-FEDEX (463-3339)


FedEx Store Locator!

UPS Resources:

 

Can I calculate the shipping costs myself? - Yes, for estimated shipping costs please visit the following link

Our shipping address is:
Voodoo Amplification, Inc.
12 Verizon Lane
Lansing, NY 14882


What do I do after I've shipped my amp? – Call us with the tracking number (607-256-0465) & we'll do the rest – it’s just that easy!


How do I know when my amp has been delivered to you? – Your tracking number will confirm the time and date of delivery. Click on one of the link for your appropriate carrier, paste your tracking number into the field and you can see the status of your package at any given time! UPS  FedEx  DHL  


Can you use the same box/packing materials to return ship my amp? – In accordance with the FedEx Guidelines it must be the original manufacture’s box, original manufacture’s packing materials and the box must be in new/like new condition. If it is not we must use new boxes and packing materials – no exceptions.


Can I ship my amp through USPS? – Yes you can though we do not recommend it as you cannot accurately track package(s) while in transit and in most cases it takes months to resolve an insurance claim.


Can you return ship my amp to me through USPS? – We do not ship through the United States Post Office as a.) we cannot accurately track your package(s) while in transit b.) It has been our experience that claims for lost or damaged items have seldom been honored. As such we exclusively ship through UPS and you can track your package the entire time that it is in transit to you. 


Can I change my return shipping address after you have received my amp? - Yes and a $25 service charge will apply. Any/all changes to return shipping address' must be phoned in Mon-Fri from 9AM-4PM ESY (NY time). Please note that any change in a return shipping address will delay the shipment by approximately 1-2 business days.

Important - If your order has been completed there is no guarantee we can change your shipping address.


Can I change my return shipping address after the package has shipped out?  - In most cases we can redirect the package to a new shipping address. A $50 service charge will apply. Additional shipping charges may also apply.


Will I get a new tracking number? - No, the original tracking number will still be valid.


Do I have to sign for the package? - A signature is required. This is a preventative measure to protect against loss and/or theft of your package(s). If the package is delivered to the wrong address, stolen, etc Voodoo Amps would be responsible, not UPS. As such this is not an option so please do not ask (sorry!)

 

Is there another option?  - Yes there are two (2) options you can choose from;

 

Option #1  PICK UP YOUR PACKAGE IN PERSON

  • Call FedEx via their toll free number - 800-GO-FEDEX (800-463-3339)
  • Request that the package be held at your local FedEx hub
  • You can then pick up your package at the FedEx hub within their hours of operation
  • Pickup hours vary from hub to hub
  • For pickup hours please consult with FedEx
  • Proper identification is required at time of pickup

 

  Option # 2  HAVE THE DRIVER LEAVE THE PACKAGE FOR YOU

  • FedEx must make the 1st delivery attempt (no exceptions)
  • The driver will leave a "1st Delivery Attempt" note for you with some options
  • Sign your name & check the appropriate box
  • The driver will return the following business day & leave the package for you
  • IMPORTANT - leaving a package without a physical signature is the driver's discretion. IE: If the package is stolen you can file a FedEx claim and the driver will be investigated as a possible suspect. 
     

 

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Customer Feedback  "Trace and the guys at Voodoo are there for you every step of the way. First call to tell them what I was looking for and what kind of budget I had. Trace had a few ideas...took my axe over and tried some stuff out and he was right on the money...this amp was exactly what I was looking for. Every phone call was met with a prompt answer or a call back with information. First class Customer Support." Harmony Central Reviews

Customer Feedback  "If you are reading this and are even THINKING about giving your business to Voodoo Amps, you should at least call them. Trace will give you his honest opinion, and be as helpful as anyone you'll ever talk to, even if that means sending your business elsewhere." Harmony Central Reviews

Customer Feedback  "I haven't even had problems with the amp and Trace e-mailed me and made sure I was happy and it was working ok. I would say Voodoo Amps goes above and beyond to ensure customer satisfaction. Easily some of the best support I have ever had from any company (from numerous reports other people think so too)." voodoopower, Harmony Central Reviews

Customer Feedback  "Trace Davis at Voodoo Amps is one of the coolest and nicest dudes one could meet. He really IS all about making sure the customer is honestly addressed and helped. Trace will NOT try to up sell or falsely sell to you. He has suggested to me on several occasions alternate routes to take when I considered having work done to some of my equipment that would have been quite costly - his motto being that if I'm given the RIGHT treatment for the equipment that he can honestly service, then I'll be happy at the end. He's right. I trust this man's opinions over my own. I will not trust other service folks with my equipment - Trace and Voodoo amps is the place for me." Don Friedricksen, Harmony Central Reviews

Customer Feedback  "Trace at Voodoo amps is one of the nicest people I have ever known in my life. He was incredibly kind and patient, and answered e-mail after e-mail event before he thought I would send my amp away. He is really out there to help people out. Its defiantly true costumer service. I can't tell you how much he goes out of his way to help his costumers out. He stands behind his work 1000%, and does everything possible to make sure your happy with the results." Harmony Central Reviews

Customer Feedback  "Trace is a top notch person who treats every customer with respect. He makes it clear that he wants the customer happy and seems to really care. I doubt I'll have any major problems but if I do I'm confident Trace will help in any way possible." Jim, Harmony Central Reviews

Customer Feedback  "Trace was a dream to work with! Answered every email and phone call! As a lover of tone, his goal is to help you pinpoint where it is you want to be with your tone and help you get there! The work done was top notch and they use nothing but quality parts. The turnaround time was also a wonderful thing, the preamp returned less than a week after I sent it! The preamp is 16 years old so we won't even speak of a warranty! But Voodoo Amps stand by their work and should something happen, they will rectify the situation- especially if you didn't drop the amp during a fit of stupidity or drunkenness!" Jimi "Sepia XL" Hazel, Harmony Central Reviews

Customer Feedback  "I wish this one went to 11. Trace is one of those few, special people that truly understands customer service. He answers the phone personally more times than not. He does exactly what he says he will do in exactly the amount of time he says it will take. In short, Trace will bend over backwards to make sure you are happy." Anonymous, Harmony Central Reviews

 

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