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Shipping Information

FedEx CLAIMS 

 

ITEMS SHIPPED FROM VOODOO AMPS TO YOU

Customer Care - We check and inspect all products prior to shipping. All care has been taken to assure quality control and satisfaction of product.

At the time of delivery - if the box is obviously damaged, note this with the driver and refuse shipment. The item will be returned to us and we can evaluate if the item is damaged. If no damage is found customer pays for packing & shipping costs/charges. 

Damage - If hidden damage is noted (when box is opened), contact us at our Customer Service Department at (607) 256-0465 during our hours of operation. Hours are Monday-Friday 9:00AM - 5:00PM EST (NY Time).

Important  Do not discard or dispose of packing materials. Save box(s) and all packing materials – UPS will send a representative to inspect and/or pickup the box/item(s). If you dispose of the materials UPS/all carries will automatically deny the claim.

FedEx will generally pickup and ship the amp back to us. Once we have received the damaged item(s), we will evaluate the extent of damage, generate an estimate of repair and submit it to UPS on your behalf.

 

ITEMS SHIPPED TO VOODOO AMPS DAMAGED BEYOND REPAIR

Processing Fee  $50 to $75 processing fee will be assigned for all items are damaged beyond repair. IE: bench time to diagnose damaged item, processing/providing necessary photos, preparing damaged beyond repair statements, phone calls, faxes, emails, etc generally requires 1 to 1.5 hours of time.

Rebate  100% of the processing fee may be applied to a Modification. To utilize your rebate please a.) Include original invoice/receipt along with item being Modified b.) Rebate must be used within six (6) months from the date on original invoice/receipt.

Rebate of Processing Fee  100% of the Processing Fee may be applied to a future Modification.

Terms & conditions  

  • Include original invoice/receipt with item being Modified
  • Rebate must be used within 6 months from the date of original invoice/recepit
  • Rebate is non-transferable

 

 

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Customer Feedback  "Trace and the guys at Voodoo are there for you every step of the way. First call to tell them what I was looking for and what kind of budget I had. Trace had a few ideas...took my axe over and tried some stuff out and he was right on the money...this amp was exactly what I was looking for. Every phone call was met with a prompt answer or a call back with information. First class Customer Support." Harmony Central Reviews

Customer Feedback  "If you are reading this and are even THINKING about giving your business to Voodoo Amps, you should at least call them. Trace will give you his honest opinion, and be as helpful as anyone you'll ever talk to, even if that means sending your business elsewhere." Harmony Central Reviews

Customer Feedback  "Trace is a top notch person who treats every customer with respect. He makes it clear that he wants the customer happy and seems to really care. I doubt I'll have any major problems but if I do I'm confident Trace will help in any way possible." Jim, Harmony Central Reviews

 

 

 

 

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