It's so easy!
Do I have to include the Mod-Form™? – A Mod-Form™ must accompany each item being shipped to Voodoo Amps®. Note: We Mod a great deal of amplifier makes/models, as such we have one Universal Mod-Form™. Let's make it easy! We will fill out the Mod Form™ for you and email it to (free-of-charge). Call 607-256-0465 Mon-Fri 9am 5pm EST (NY time)
What if I purchase an item off eBay?
1.) Instruct seller to place your name on the outside of the package where it is clearly visible
2.) Call us with the tracking number
3.) Fax / email the completed Mod-Form™ to us - Fax# (607) 330-0272
3.) Faxing info - We ask that you please call us to confirm your information - No work can begin until info is confirmed.
Do I have to type out the info? – Yes. Hand written forms can be difficult at best to read. Call us and we will fill out the Mod Form for you as well as email you a copy for your records.
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MOD PROCESS FAQ's
What do I do after I've shipped my amp? – Call us with the tracking number and we'll do the rest - this will let us know when your amp is scheduled to arrive.
How do I know when my amp has been delivered to you? – Your tracking number will confirm the date and time of delivery. UPS , FedEx , DHL
What happens when my amp arrives? – We take digital photos as we unpack each item in case damage has occurred in shipping. If damage has occurred a Voodoo Amps® representative will notify you immediately and email you a PDF file of the unpacking process.
Will you test my amp before modifying it? – We first audio test every item - we then test all main functions to ensure they are working properly - Once we have confirmed item is in perfect working order we then Modify.
Do you give daily updates? – We are ranked as the largest Modification company in the world and modify 350-450 amps a year. In order to keep turn around times as short as possible we forego daily updates.
What if I have questions? – Call the shop (607)-256-0465 - it's the fastest and easiest way to get in touch with us.
What if my amp needs new tubes? – Once the modifications have been completed we will test and asses tone of your tubes. If we feel your amp sounds better with new/different tubes we will call you and make recommendations accordingly.
Will I get a receipt? – An itemized receipt & packing slip will be attached to the outside of the package. This is considered your original sales receipt and is the only receipt that is accepted for warranty claims.
Will I get a tracking number? – Yes, tracking numbers are automatically emailed to you. If you do not receive your tracking number in email please check your spam & junk email folders. You are also welcome to call us Mon-Fri 9AM-5PM EST (NY time) at 607-256-0465
What is your payment policy with in the USA or Canada? – We accept Visa, MasterCard, Discover, American Express, PayPal & Money Orders & Bank Check. This includes credit, debit, check & bank cards, etc. Payment in full is due upon completion.
Note: A processing fee of $50.00 will be applied if credit / debit card is declined (IE: payment cannot be processed due to insufficient funds, etc) or if PayPal payment is not transferred within 24 hours.
What is your payment policy for international customers? – We accept Visa, MasterCard, Discover & American Express. This includes credit, debit, check & bank cards, etc. We also accept the following in USD ONLY - PayPal & Money Orders. Payment in full is due upon completion.
Note: A processing fee of $50.00 will be applied if credit / debit card is declined (IE: payment cannot be processed due to insufficient funds, etc) or if PayPal payment is not transferred within 24 hours or funds are not in USD.
PayPal Payments - The following applies to all customers; 1.) Your PayPal account must be confirmed. 2.) We will only ship to the confirmed address listed on your PayPal account. 2.) We do not accept 2-party payments. IE: You cannot have another person use their PayPal account to pay for your order. Your name must be appear on the PayPal account. No exceptions.
Storage Fee(s) - Orders not paid for in full within two (2) days from the date of completion will be charged $10.00 per day as a storage fee. No exceptions.
Abandoned Items - Items not paid in full within (30) days from the date of completion will be sold without notice as Voodoo Amplification, Inc. inventory to recover the cost of the Modifications, repairs and/or storage.
Where do I find the security code on my credit or debit card? - For Visa, MasterCard & Discover it is located on the back. It is a 3-digit number followed by 4 numbers. For American Express/Amex it is a 4 digit number on the front of the card. See example
Do you use epoxy or anything else to cover your mods? – No, all of our modifications are 100% fully and completely serviceable - we do not use epoxy or any other material to cover our modification / circuitry work.
How should I ship my amp? – Please see our shipping page.
Can I order tubes from you? – Yes, we sell tubes to both our customers as well as the general public. If you would like to re-tube an amp that we modified please call us with the numbers on the base of the tube and we can send you replacement tubes. Our prices are competitive with other tube companies on the net.
What if my amp needs to be re-capped? – If your amp needs to be re-capped we can accommodate your needs and only stock high quality filter capacitors. Pricing varies from $79.95 to $299.95 (prices vary depending on make/model of your amp, number / type of caps, etc). If your amp needs to be re-capped we must do this before any modifications are performed - No exceptions.
How often do I need to recap my amp? – To avoid tonal degradation, unwanted hum and noise or potential failure in the power supply your amp should be re-capped once every 10 years.
What do your modifications entail? – Modifications include but are not limited to; Revising and/or improving existing circuitry, installing additional circuitry, re-designing circuitry and/or upgrading key components/parts for improved reliability and performance. Voodoo Designed Modifications are 100% safe, fully serviceable/reversible and in many instances increase tube life. We take pride in quality craftsmanship and our work is among the cleanest in the industry.
Note: Modification prices do not include;
- Repairing an amplifier, IE: repairing damaged traces on PC boards, etc.
- De-modding an already existing Mod within the amp
- Faulty or worn out components
- Replacing microphonic or otherwise faulty / bad pre-amp and / or power tubes
- Replacing faulty tubes
- Re-tubes / installing new tubes
- Shipping & handling costs
Important Your amp should be in 100% perfect working order before you ship the amp to us unless otherwise agreed upon in advance. We schedule workNote; repairs will lengthen turn around times. tightly in order to keep the turn around time to a minimum. We offer repairs to a variety of units and in most cases we can repair your unit. Repairs are not included in Modification prices and is a flat rate of $100.00 an hour plus cost of parts - If any repairs are required we will advise you before any work is started. Note; repairs will lengthen turn around times.
Do you warranty your Modifications? - Yes we do and for more info please visit our Modification Warranty page
If I do not like the mod will you convert the amp back to stock for free? - We do not give refunds on modifications and nor do we convert amps back to their stock form free of charge. Please make sure this is what you want before you ship your amp. If you have any questions or concerns please call us first.
What does breaking in an amp mean? – Any item(s) containing metals require a break in period. On average resistors, capacitors and speakers take 35-40 hours to break in where as transformers take approximately 100 hours. We have designed a proprietary Break-In rig that is equivalent to playing on your amplifier for 100 hours and charge a flat fee of $50.00 to break in an amplifier, preamp or power amp.
What is the difference? – After the break in process the lows are deeper / richer, mids are more focused / clear, highs are more open / round, the tone is smoother / easier to play, sustain is increased and the over all tone is much more three dimensional.
For more information on audio break in please visit the following link 1 and link 2.
Do you warranty Mercury Magnetics transformers? – Yes we do and for more info please see our Modificaiton Warranty Page