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Packing & Shipping Info

 International Shipping Info & FAQs

 

How much do you charge to pack and box my amp? – Amp heads are $25.00 & double-box according to all carrier's guidelines. Preamps are $20.00. Pricing for combo amps is dependant on size, weight and availability of properly rated boxes.


Note: In accordance with FedEx guidelines all amps are double-boxed and packed like a tank! The head is wrapped in 2-3 inches of large bubble wrap and put in the inner box. Inner boxes consist of; two (2) 12" or 14" corrugated boxes by a bed of heavy duty peanuts. Outer boxes consist of; two (2) 16" or 18" 275lb test, double wall boxes. All boxes are sealed with heavy duty 3.5 mil packing tape with a tinsel strength of 40lbs per inch (highest quality) to ensure safe arrival. Proper safety/handling stickers are applied to packages as necessary. Prices may very slightly depending on size/weight, etc.


What is your shipping address? – Our shipping address is; Voodoo Amplification Inc.
12 Verizon Lane, Lansing, NY 14882, Tel 607-256-0465.


How much does it cost to ship my amp to you? - Pricing varies based on the following;
1.) If package is being delivered to a business or residence 
2.) Final weight of package
3.) Dimensions of the package 
4.) Distance package is traveling
5.) Insured value of package


What do I need to do before I pack and ship my amp?  You will need to include the proper form(s) with your amp. The Mod-Form, Upgrade-Form and/or Repair-Form.  For more information please visit the following page for the service you wish to use; Mod Process & FAQs Upgrade Process & FAQs page or the Repair & Service page.


How much should I insure my amp for?  It is recommended to insure each item for the full replacement value. This is labeled either "Declared Value" or "Insured Value" on the shipping documents. For International customers this value should not impact the total cost of duties/taxes or import fees for International Shipments arriving to or from the USA. For more information we recommend contacting the Customs Department in your country as the rules and guidelines vary from country to country.   


How much does insurance cost?  The 1st $100.00 worth of insurance is free of charge. After the first $100.00 it is $0.70 USD for each $100.00 (or portion of $100.00) of the total value declared, with a minimum charge of $2.10 USD.


 

Insured Value USD Your Cost        
$100.00 $0.00
$200.00 $2.10
$300.00 $2.10
$400.00 $2.80
$500.00 $3.50
$1500.00 $10.50
$2500.00 $17.50

 

 

 

 

 

 




For return shipments from Voodoo Amps to you - Please notate the dollar amount on the Mod-Form for what you want us to insure your package for return shipment. 


Can I pack & ship my amp myself? – You can pack and ship your amp yourself and we recommend that you educate yourself on the proper guidelines for preparing and packing amps. 


Important  UPS will only honor damage claims for items that meet the UPS packing guidelines. IE: If your amp is not packed properly UPS will deny the claim. Please read the UPS Resources provided below.

FedEx Resources:

 

FedEx Store Locator!

 

What do I do after I've shipped my amp? – Call us with the tracking number (607-256-0465) & we'll do the rest – it’s just that easy!


How do I know when my amp has been delivered to you? – Your tracking number will confirm the time and date of delivery. Click on one of the link for your appropriate carrier, paste your tracking number into the field and you can see the status of your package at any given time! UPS  FedEx  DHL  


Can you use the same box/packing materials to return ship my amp? – In accordance with the UPS guidelines it must be the original manufacture’s box, contain the original manufacture’s packing materials and the box must be in new/like new condition. If it is not we must use new boxes and packing materials – no exceptions. 


Can I ship my amp to you through USPS? – Yes you can though we do not recommend it as you cannot accurately track package(s) while in transit and in most cases it takes months to resolve an insurance claim.


Can you return ship my amp to me through USPS? – We do not ship through the United States Post Office as a.) we cannot accurately track your package(s) once it has left the United States boarders b.) It has been our experience that claims for lost or damaged items have seldom been honored. As such we exclusively ship through UPS and you can track your package the entire time that it is in transit to you. 


Guide To International Shipping - For shippers with little or no international shipping experience, this guide covers everything you need to know about sending an international shipment with UPS, outlined in eight easy-to-follow steps.


When shipping the item to me will you include a copy of the original weight bill? - Yes, in an effort to keep duties/import taxes to a minimum the original weight bill/shipping label will be attached to the outside of the package and will be marked as such. Duties/taxes are often waived or lowered with the inclusion of the original weigh bill. Terms and conditions may very. For more information please consult with the customs department in the country you reside in or the country the package is being shipped to.


Note - This is only applicable for packages shipped to Voodoo Amps from countries outside of the USA (IE: Canada, etc). It is not applicable if you are purchasing an item within the USA and having the item shipped to us.


Duties & Taxes (import/export) – All duties/taxes for import and export are the sole responsibility of the customer. Packages must be marked as “Free Domicile.” You must also select the proper option on your customs paper work that specifies Shipper (you) pays all charges (also referred to as "Free Domicile"). Please check the appropriate service guide or contact your local UPS office for country specific billing information.

Transit Times - Transit times we provide via phone/email are estimated as transit times are contingent upon customs in your country. Voodoo Amps nor the carrier (IE: UPS, FedEx, Concordia, etc) have no control over customs in your country and therefore are in no way responsible for extended transit times. IE: If customs wishes to hold your package for any reason there is nothing Voodoo Amps nor the carrier can do.


Processing Fee - If we are billed for duties/taxes and/or import fees a processing fee of $50.00 will be charged to your credit/debit card as well as the amount of duties/taxes. To avoid this charge please make sure that the package and the customs paper work (IE: payment of charges) is properly prepared – no exceptions. 


 

Warranty Claims/Repairs - Include the following on the outside of the package.   

  • Copy of the receipt / invoice for the work you had performed
  • Receipt is located on the outside of the package in a clear water proof envelope titled "Invoice Enclosed"
  • Copy of the shipping label/weight bill
  • Shipping label/weigh bill is located on the outside of the package we shipped to you
  • Copy of the RMA form that we emailed to you
  • Clearly mark "Warranty Repair" & the RMA# on the outside of the box. We recommend using a black Sharpie Marker.
  • Duties & Taxes - Duties & taxes are waived or kept to a minimum for warranty repairs. This varies from country to country. For confirmation please contact your shipper/carrier

 

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Customer Feedback  "I've said it before but it's true--Trace and Co. seem to be less about selling amps and more about building relationships. Just look at his website--he has a message board that he answers questions on constantly. And some of the questions are pretty stupid, but he takes the time to reply to them all. Customer service @ Voodoo Amps is phenomenal and anyone who has dealt with them in the past would attest to that. He has tremendous respect for others in his field and will never badmouth anyone. He has built a $500 amp for me and a $2000 amp for me and both of them sound fantastic. A true witch with a soldiering iron and a true gentleman when doing business." Rick, Harmony Central Reviews

Customer Feedback  "Trace and the guys at Voodoo are there for you every step of the way. First call to tell them what I was looking for and what kind of budget I had. Trace had a few ideas...took my axe over and tried some stuff out and he was right on the money...this amp was exactly what I was looking for. Every phone call was met with a prompt answer or a call back with information. First class Customer Support." Harmony Central Reviews

Customer Feedback  "If you are reading this and are even THINKING about giving your business to Voodoo Amps, you should at least call them. Trace will give you his honest opinion, and be as helpful as anyone you'll ever talk to, even if that means sending your business elsewhere." Harmony Central Reviews

Customer Feedback  "I haven't even had problems with the amp and Trace e-mailed me and made sure I was happy and it was working ok. I would say Voodoo Amps goes above and beyond to ensure customer satisfaction. Easily some of the best support I have ever had from any company (from numerous reports other people think so too)." voodoopower, Harmony Central Reviews

Customer Feedback  "Trace Davis at Voodoo Amps is one of the coolest and nicest dudes one could meet. He really IS all about making sure the customer is honestly addressed and helped. Trace will NOT try to up sell or falsely sell to you. He has suggested to me on several occasions alternate routes to take when I considered having work done to some of my equipment that would have been quite costly - his motto being that if I'm given the RIGHT treatment for the equipment that he can honestly service, then I'll be happy at the end. He's right. I trust this man's opinions over my own. I will not trust other service folks with my equipment - Trace and Voodoo amps is the place for me." Don Friedricksen, Harmony Central Reviews

Customer Feedback  "Trace at Voodoo amps is one of the nicest people I have ever known in my life. He was incredibly kind and patient, and answered e-mail after e-mail event before he thought I would send my amp away. He is really out there to help people out. Its defiantly true costumer service. I can't tell you how much he goes out of his way to help his costumers out. He stands behind his work 1000%, and does everything possible to make sure your happy with the results." Harmony Central Reviews

Customer Feedback  "Trace is a top notch person who treats every customer with respect. He makes it clear that he wants the customer happy and seems to really care. I doubt I'll have any major problems but if I do I'm confident Trace will help in any way possible." Jim, Harmony Central Reviews

Customer Feedback  "Customer service is unmatched!!! The guys at Voodoo answered every question and email in great detail. They really do care about their customers and will get you the tone you want. I've dealt with companies large and small, and they are by far the most helpful people you will meet in the amp world." Bobabooey, Harmony Central Reviews

Customer Feedback  "OK, heres the deal... This rating won't go nearly high enough for the outstanding service that Trace gives(even after THOUSANDS of questions) time and time again.... look at the other reviews.
Voodoo Amps reign supreme, "11" is my rating." Lance, Harmony Central Reviews

Customer Feedback  "Trace was a dream to work with! Answered every email and phone call! As a lover of tone, his goal is to help you pinpoint where it is you want to be with your tone and help you get there! The work done was top notch and they use nothing but quality parts. The turnaround time was also a wonderful thing, the preamp returned less than a week after I sent it! The preamp is 16 years old so we won't even speak of a warranty! But Voodoo Amps stand by their work and should something happen, they will rectify the situation- especially if you didn't drop the amp during a fit of stupidity or drunkenness!" Jimi "Sepia XL" Hazel, Harmony Central Reviews

Customer Feedback  "I wish this one went to 11. Trace is one of those few, special people that truly understands customer service. He answers the phone personally more times than not. He does exactly what he says he will do in exactly the amount of time he says it will take. In short, Trace will bend over backwards to make sure you are happy." Anonymous, Harmony Central Reviews

 

 

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